"customer-service"

Customer Service Real-time Chat System — WebSocket Real-time Push + 6 Message Types + Session Management

In-depth analysis of the admin-next new customer service chat system: from WebSocket real-time communication, 30s polling fallback, cursor-based pagination for message history, to 6 types of rich media messages (text/image/audio/video/file/location) rendering, Bot proxy replies, forced recall, and session closure, covering the complete frontend and backend chain.